Overview
Kandles by Karina are made to be of the highest quality standards. For that reason, Kandles by Karina are typically heavier than the average brands. In pursuit of keeping our prices as low as possible, we do not build in profit for the cost of shipping. The shipping price has nothing to do with how much the product costs. Shipping prices are based on the weight of the product you are ordering and the location at which it is being shipped. Only with your continued support, and confidence in our quality brand can we continue to grow.
Shipping
Standard / Ground
Our candles are made to order. Please allow for up to 14 business days for products to be shipped. Estimated delivery time does not include 1-4 days of order processing and handling time. This excludes weekends, holidays, or weather delays. Shipping times may vary for international orders.
Porch Piracy Policy
At Kandles by Karina, we understand the importance of ensuring our customers receive their packages safely and securely. While we take all necessary precautions to prevent porch piracy, we cannot be held responsible for theft once a package has been delivered and proof of delivery has been provided. Thieves will take advantage of the following: Easily accessible packages left out in the open. Overflowing mailboxes. No visible security cameras. We encourage our customers to take the following steps to prevent package theft: Track your delivery: Use the tracking information provided in the shipping confirmation email to monitor the delivery status of your package. This will help you know when to expect the delivery and ensure that someone is there to receive it. We understand the frustration and inconvenience that can result from porch piracy, and we are committed to working with our customers to prevent it. By taking these simple steps, you can help ensure that your packages are delivered safely and securely. However, please note that we cannot be held responsible for theft once a package has been delivered and proof of delivery has been provided. Thank you for your understanding and cooperation.
Need help?
Contact us at Kandlesbykarina@gmail.com for questions related to refunds and returns.